Everything Disc Golf Order Fulfillment Policy
Everything Disc Golf is one of the only disc golf supply companies that shows you all of the products and product options that are currently IN STOCK and ready to ship to you. We strive for excellence in order fulfillment, but realize that we may experience problems at some times due to the complexities of this system. In the event that something you ordered may not be available, we will contact you via e-mail to discuss other alternatives with you, so that you may then select a different option or omit that item from your order. Please note that in these rare instances where we must contact you prior to shipping your order, that our ability to promptly contact you may impact our ability to ship your order promptly.
$5.99 Shipping Special
Everything Disc Golf is currently providing FedEx Ground shipping on most orders for $5.99 with no minumum purchase to the Contiguous 48 US States. The following rules apply:
- Customer must select FedEx Ground Shipping option at checkout.
- According to FedEx, you will receive your package in 2-6 business days using ground shipping. Click Here to See FedEx Ground Delivery Times to You
- Only for shipments within the continental US (Contact us for all other quotes)
- Only for ground shipping (contact us if interested in faster shipping)
- Offer not good for Shipments to PO Box Addresses.
- Offer not good for orders of full-sized baskets or targets.
- Other rules and restrictions may apply.
FedEx Ground Deliveries to Home and Business addresses are sent NO SIGNATURE REQUIRED. This means that FedEx will leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then add a note to your order requesting signature service. If you request this feature, then you will be charged an additional $3.00, as FedEx charges extra for this level of service.
$25.99 Target Shipping Special
Everything Disc Golf is currently providing FedEx/UPS ground shipping on recreational full-size baskets for $25.99 with no minumum purchase. The following rules apply:
- Customer must select FedEx Ground Shipping option at checkout.
- According to FedEx, you will receive your package in 2-6 business days using ground shipping
- Only for shipments within the continental US (Contact us for all other quotes)
- Only for ground shipping (contact us if interested in faster shipping).
- Offer not good for Shipments to PO Box Addresses.
- Other rules and restrictions may apply.
Shipping Policy
Continental US
Everything Disc Golf wishes to make your purchase as fast and easy as possible.
The details of this policy are:
- All orders will be shipped from our facility within 2 business days.
- Orders received Friday, Saturday, or Sunday will ship by Tuesday.
- Orders received the day prior to a holiday will be shipped following the holiday.
- Does not include baskets/targets, many of which are drop-shipped from the manufacturer. Please contact us if you require a more firm committment or additional information on basket shipments.
- This policy is not in effect for orders where we must contact the customer prior to shipment
We know that every customer has different shipping preferences for their order. Therefore, we provide you with the following shipping options at checkout:
- Federal Express Ground - 2-5 business days (you will receive a tracking #)
- Federal Express Priority Overnight - Next Business Day by 10:00 AM (you will receive a tracking #)
- Federal Express Standard Overnight - Next Business Day by 5:00 PM (you will receive a tracking #)
- Federal Express 2 Day - 2 business days (you will receive a tracking #)
- Federal Express Saver - 3 Business Days (you will receive a tracking #)
- United States Postal Service Express Mail - Generally 1 Business Days (No Tracking #)
- United States Postal Service Parcel - Generally 2-9 Business Days (No Tracking #)
- United States Postal Service Priority - Generally 2-3 Business Days (No Tracking #)
Important Notes About Delivery Times:
- You Must Add 1 Business Day to delivery times for order processing. An overnight order placed on Monday will arrive on Wednesday.
- US Postal Service delivery methods are not guaranteed and you will not receive a tracking number.
When checking out, please select the option that is best for your needs.
Alaska and Hawaii
Orders shipped to Alaska and Hawaii are eligible for flat-rate shipping of $14.99. To these states, your order will be shipped via US Priority mail and you WILL NOT receive a tracking number. We DO NOT ship baskets to Alaska or Hawaii.
International Orders
Orders to Canada
We no longer offer shipments to Canada.
Orders to Other Countries
Due to fraud concerns, we no longer ship orders internationally.
Package Tracking and Undelivered Shipments
When your order is shipped (generally within 1 business day), we will complete your order in our system and you will receive an automated e-mail with your package tracking information. This automated e-mail will be from "customerservice@everythingdiscgolf.com". You can also find this information on this web site by logging in with your user ID/password and clicking on the Order History Link. It is YOUR responsibility to track your package and plan for its arrival. If your order does not arrive, then we adhere to the following process.
First, we will track your package to determine its status. If the package has not been delivered according to the carrier (i.e. FedEx, UPS, etc), we will either contact the carrier to determine its true status, or advise you to contact them to provide additional information (sometimes it is clear that they need additional information on your location to complete delivery). If the carrier indicates that the order has been successfully delivered, then we will initiate a trace of the delivery. A trace sends the driver out to the delivery location to verify the address where the package was left. A trace takes 1-3 business days to complete. About 50% of the time a problem is discovered that results in correct delivery of the original shipment.
Once a trace is complete, either the original shipment will have been delivered to you, or it will be declared lost or damaged by the carrier. If the shipment is lost or damaged, we will file a claim and re-ship your order at no cost to you. If the shipment is determined to have been correctly delivered to the address by the carrier, then we will do the following based on the shipping method you selected:
- No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
- Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.
The vast majority of our shipments arrive at the destination without any incident. We ship tens of thousands of orders each year and have very few problems with deliveries. We are spelling out these policies to make our customers aware of our process for handling delivery disputes. This policy is required because of experiences we have had with customers who live in high risk areas, but do not take the proper steps to ensure the safe receipt of their order.
Return Policy
We gladly accept returns of new and unused products in their original packaging. To return a product to us, simply enclose a copy of your original receipt along with instructions for how you would like the return handled. Send returns to:
Everything Disc Golf
1218 Slaughter Lane, West
Austin, TX 78748
If you are in receipt of a defective product, then please call us at 866-898-7231 so that we can gain an understanding of the problem with the product and provide you with instructions for the return.
Thank you for taking the time to read these policies. We work hard to make our on-line shopping experience the best in the industry and hope that you have found this page to be useful and complete.
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